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Terms and Conditions

My Mystery Party, LLC is based in Austin, Texas, USA.

Call Center:Monday–Friday, 1 PM – 4 PM Central Time. 1-800-714-3951

(If the representative is on the line, you will hear a voice message instructing you to email us.)

Email Support: monitored 5 days per week (M-F). support@mymysteryparty.com 

During peak seasons, you may experience delays when calling. As we do not monitor voice messages, we encourage you to contact us by email if you're unable to get through. Every inquiry matters, and we’ll respond within 24 hours, Monday through Friday.

If you don’t receive a response within 24 hours and have used the contact form, please send another message—it's possible your email address was entered incorrectly, which happens often. For users with mail.com or .de email addresses, our replies may bounce back. In such cases, try reaching out using a different email address or contact us directly through your account to ensure you hear from our party advisors.

 

TERMS AND CONDITIONS OF THE USE OF THIS SITE AND THE GAMES

LAST UPDATED 10/27/24

Divider for policy clarity for murder mystery partiews

 

TERMS OF USE AGREEMENT

This Agreement is binding between My Mystery Party, LLC (MyMysteryParty.com) and you, the Buyer/Licensee. It governs your access to the website (https://www.mymysteryparty.com), its subdomains, associated websites, mobile versions, and the games available for licensing (“Games”). Throughout this Agreement, both My Mystery Party, LLC and the user are referred to collectively as the "Parties" or individually as a "Party."

By accessing or using the Site and/or purchasing Games, you agree to comply with the terms outlined here and in our Privacy Policy (https://www.mymysteryparty.com/privacy-policy), which are incorporated by reference. Your continued use of the Site or Games constitutes acceptance of the Agreement.

Modifications to the Agreement

  • We may modify these terms at any time. Updates will take effect once posted on the Site.
  • It is your responsibility to review the Agreement regularly to stay informed of any changes.
  • If you do not agree with updated terms, please refrain from using the Site or purchasing Games.

Licenses and Access to the Games

  • Upon purchase, you receive a non-transferable, revocable, single-use, and non-exclusive license to use the Game.
  • Download and store the materials within that year, as your license expires automatically after use or one year, whichever comes first.
  • Commercial use of the Games requires a separate commercial license, outlined below.

Copyright and Intellectual Property Rights

All content, graphics, designs, and code on the Site and within the Games are protected under US and international copyright laws and are the exclusive property of My Mystery Party, LLC.

  • You cannot copy, reproduce, modify, distribute, or stream any part of the Site or Games without express written permission.
  • Any removal or alteration of copyright notices will result in immediate license termination.
  • Unauthorized streaming, recording, or private or public sharing of the Games is strictly prohibited. 

Derivative Works and Copyright Infringement
My Mystery Party, LLC retains all intellectual property rights to its games. Creating derivative works, making minor modifications, or using any part of the original game content (including text, plot, or structure) for personal, commercial, or public use without express permission is strictly prohibited.
Unauthorized use or adaptation will result in: 

  • Immediate termination of all licenses.
  • Legal action, including claims for damages, loss of sales, and attorney’s fees.
  • An injunction to stop the use, sale or distribution of infringing products. 

My Mystery Party, LLC actively monitors online platforms and marketplaces for infringement and will pursue legal action for unauthorized use of its content.

Use of AI and Unauthorized Content Sharing

  • Inputting any game content into AI software (e.g., for translation or other purposes) is strictly forbidden. Violations will result in legal action for projected loss of revenue and damages.
  • Posting game materials or spoilers online is prohibited. Even deleted content is subject to legal action based on documented loss of sales.
  • If you share login credentials or order information, your license will be voided immediately, and you will no longer be eligible for future licenses. 

Digital Watermark and Licensing Verification
My Mystery Party, LLC may embed digital watermarks into all downloadable files to prevent unauthorized use and trace misuse. If any portion of our game content is found in AI tools or other platforms, My Mystery Party, LLC will: 

  • Immediately void all active licenses associated with the user.
  • Investigate the breach and pursue legal action for damages and lost revenue. 

As a Buyer/Licensee, you consent to audits of your game usage if suspected of misuse, and you agree to cooperate fully with our investigation. 

Commercial Licenses

  • Commercial licenses are required if the Game will be used for profit, public events, or multiple uses (including break-even scenarios).
  • Commercial events require both a standard license and a commercial license, which must both be purchased for the event.
  • Unauthorized use of promotional materials without attribution or required links will void all current and future licenses.
  • Commercial licenses expire on the same date as the standard license, even if it has not been active for a full year. 
  • Licenses (standard or commercial) are non-transferable - the Buyer on record must be physically present to host the event.  Go here for more details about commercial licensing. 

Gifting and Unauthorized Purchases

  • You cannot gift or transfer game licenses. Sharing the game with others is a copyright violation and may result in legal action.
  • Purchases must be made directly from MyMysteryParty.com to receive customer support. Providing order information to unauthorized users will result in license termination of all active and future game licenses.

Legal Enforcement and Violations

  • All copyright violations, including unauthorized use, AI input, or public sharing, will result in civil and criminal liability.
  • My Mystery Party, LLC will fully cooperate with law enforcement regarding intellectual property violations.
  • Violations may result in:
    • Calculated loss of revenue (past and future) and legal fees.
    • Revocation of licenses without refund.
    • Ineligibility for future licenses.

Conclusion

By browsing and using MyMysteryParty.com, you agree to the terms outlined here. Violations of this Agreement may result in license revocation, legal action, and damages. If you have any questions, contact us at 1-800-714-3951 or support@mymysteryparty.com.

REFUNDS, RETURNS, CANCELLATIONS: 

Due to the nature of downloadable products and on-demand boxed kits, all game sales at MyMysteryParty.com are final.   

DOWNLOADABLE GAME LICENSE POLICY

Our games are available for immediate download upon purchase, ensuring no wait time for you. Because these digital products are instantly accessible, we cannot verify if a file has been saved or used after it becomes available on the order confirmation page. As a result, we do not offer refunds on downloadable products, and all sales are final.

One-Time Exchange Policy

We offer a one-time exchange for a downloadable product of equal or lesser value. This exchange is limited to digital products and cannot be converted into store credit for tangible goods.

To qualify for the exchange:

  • You must request the exchange within 14 days of purchase.
  • The original license will be voided and removed from your account, and the replacement license will be issued.
  • Exchanges are handled directly by our staff through your account to ensure proper processing.

Exchange Restrictions

The exchange will not be honored if:

  1. A previous exchange has already been used.
  2. More than 14 days have passed since purchase.
  3. You have posted spoilers or game content online.
  4. Another Buyer from the same household has had a previous exchange.
  5. Disparaging comments or reviews have been shared about our products, staff, or website.
  6. A chargeback or dispute has been filed or threatened (this constitutes fraud).
  7. Abusive behavior toward our staff has occurred, including derogatory, misogynistic, or discriminatory language.

There are no exceptions. Each Buyer/Licensee may use the exchange only once per lifetime and once per household.

Selecting Your Exchange

If you receive a game license through exchange, no further exchanges will be permitted. We strongly encourage you to:

  • Contact us before purchasing a new game to ensure the chosen theme fits your group’s needs.
  • Review all sample materials, character lists, game trailers, and contact us for any questions or specific concerns (e.g., content triggers).

Our staff is happy to assist in choosing the right game to ensure your experience is a success.

Boxed Set Exchange Policy

If you purchased a boxed Party Pack and wish to exchange it, you will receive a downloadable version of the new game. We do not accept returns on boxed sets, as they are custom-prepared.

Additional Terms & Conditions

  • Once a game license is exchanged, the original license is voided and cannot be reactivated.
  • Purchasing a second game without waiting for the exchange to be processed means both licenses will remain active, and your one-time exchange will still be available for future use.

By accepting a game license transfer, the Buyer/Licensee agrees to refrain from posting negative reviews or disparaging remarks in any format regarding My Mystery Party’s products, services, or staff. Failure to adhere to this condition may result in license revocation and loss of access to future products. In cases of malicious intent, legal action may be pursued. 

PARTY PACK (BOXED KITS) POLICY 

No Refunds or Cancellations 

Party Packs are custom-prepared on demand, and once an order is placed, the materials are printed and added to the production queue immediately. There is no grace period for cancellations, as we prioritize shipping orders quickly to meet your event’s date. 

  • We do not keep pre-made kits in stock due to the variety of games, seasonal content, and frequent updates.
  • Preparing each kit involves labor, machine wear-and-tear, and reduces raw materials. These costs cannot be recouped, so all Party Packs are final sale.
  • There are no exceptions to this policy. 

Issues with Party Packs Upon Arrival 

If your package arrives defective, notify us within 2 business days of delivery. Please email us with photographic evidence. If confirmed, we will: 

  • Provide a return label within 3 business days.
  • Send a replacement kit at our cost upon receiving the returned kit in its original packaging.
  • Beyond the 2-day window, we are not responsible for any issues with your order. 

Replacement Parts 

We do not provide replacement materials (e.g., clue cards or reports) lost during the game, as each Party Pack comes with a single-use license and consumable materials. If your purchase includes an active commercial license, you may request the downloadable version at no extra charge while your licenses are still valid. 

Choosing the Right Theme 

Since Party Packs are non-refundable, we encourage you to ensure the theme fits your needs before purchasing: 

  • Review sample materials, character lists, and product details on the game page.
  • Contact our support team at 1-800-714-3951 during the call center hours or email support@mymysteryparty.com for assistance with your selection.
  • Let us know if you have specific content concerns or triggers, and our team will help you choose the best game. 

PROPS RETURN POLICY 

If unopened props are returned to us within 2 business days in their original shipping box and condition, we will issue a refund or exchange. 

  • For exchanges, you are responsible for both return shipping and shipping fees for the new item. 

BOOKS RETURN POLICY 

Books can be returned within 30 days of purchase for a refund. 

  • Ship the book back in the original box to the address on the shipping label.
  • Refunds will be issued within 3 business days of receiving the return.
  • December purchases qualify for a 10-day extension on the return period. 

Unauthorized Returns & Refused Shipments 

If you return a package without authorization, we will not issue a refund. If a package is refused and lost or returned, we will not provide a refund. Upon receipt of unauthorized returns: 

  • We will contact you via email with the option to pay for return shipping or provide a UPS return label via email.
  • After 30 days, unclaimed packages will be discarded. 

Refunds in Exceptional Circumstances 

In rare, authorized cases of refunds: 

  • Shipping costs are non-refundable.
  • A 15% restocking fee applies.
  • Refunds will only be issued if the returned materials are in their original condition. 

If the items are damaged, used, or improperly packaged (e.g., crime scene tape is torn, victim’s shirt has been worn, or the items are contaminated with packaging materials like hay), no refund will be provided. You will need to pay shipping fees if you want these items returned to you. 

  • Due to hygiene concerns, items such as victim face paint or worn materials are non-refundable.
  • If the original box has missing contents, please use clean, unused bubble wrap to fill the space and prevent damage during return shipping.

SHIPPING TERMS AND CONDITIONS

Kit Arrival Dates

  • Orders ship within 2-4 business days, depending on our queue. In many cases, orders may ship the same day, but this is not guaranteed.
  • Next Day Air orders placed by 6 AM CST receive priority and will ship within 1 business day.

Modifications or Cancellations

  • Orders cannot be modified after placement since we do not store credit card information, and your materials may already be prepared.
  • Shipping methods cannot be changed after ordering. If faster shipping is needed, we must cancel the order and issue store credit for a new purchase. This is highly-likely to delay your order, especially during peak seasons. As we have a 24-hour response time during business days, there is no guarantee that we will receive your email message before your package ships. It is imperative to verify your order is correct before completing the order.
  • Plan ahead to avoid delays.

Address Changes

  • If you need to reroute a package, contact us immediately. The UPS reroute fee must be paid in advance before we process the change, so this is a time-sensitive process. Again, we cannot guarantee that we will receive your message prior to the UPS delivering your package to the address input for your order. It is imperative that you verify the shipping address before placing the order.

Shipping Times and Responsibility

  • We ship using the method you choose at checkout. Only UPS Next Day Air guarantees delivery by a specific date. Other UPS methods (e.g., 2-Day, 3-Day Select) are not guaranteed by UPS, and we cannot guarantee delivery dates.
  • We are not responsible for missed deadlines unless you arranged with us in advance and selected UPS Next Day Air by 6 AM CST for urgent delivery.

Signature on Delivery

  • We do not require a signature for delivery by default. If you’ve had packages stolen or live in a high-risk area, you must request a signature by entering a note in your order or contacting us before shipping.

Lost or Refused Packages

  • Incorrect Address: We are not responsible for packages lost due to incorrect addresses provided at checkout. You will need to contact the shipping carrier to resolve the issue.
  • Refused Packages: If a package is refused or returned, UPS will charge a $35-$50 fee, which will be deducted from any potential refund. Original shipping fees will not be refunded.
  • Future Shipments: If you refuse a shipment, we will not ship any future orders to you.

P.O. Boxes

  • UPS does not deliver to P.O. Boxes. Ensure a valid address is entered at checkout. If the package is returned due to an invalid address, no shipping fees will be refunded, and a UPS return fee ($35-$50) will apply and be deducted from the refund.

Misdelivered and Stolen Packages

  • Report non-received packages within 24 hours of the tracking update showing delivery.
  • If the carrier confirms a delivery error, we will refund or reship at no cost. Investigations may take 8-10 business days. If you need a replacement sooner, you must repurchase the game.
  • If the carrier confirms the package was correctly delivered but later stolen, we are not responsible. In such cases, we recommend:
    • Filing a police report for theft.
    • Filing a claim with your credit card, homeowner’s, or renter’s insurance if coverage applies.

Policy on Shipments Outside of the United States and Customs Fees

We strive to provide a seamless shopping experience for our customers outside of the United States. 

  • Customs Duties and Taxes
    •  Responsibility for Fees: Any applicable customs duties, taxes, or brokerage fees imposed by customs in countries outside of the United States are the sole responsibility of the Buyer (recipient). These charges are determined by your country's customs agency and are beyond our control. 
    • Notification of Fees: Upon your package's arrival in your country, the carrier or customs agency may contact you to collect these fees before delivery is completed. Failure to pay these fees may result in the package being held by customs. My Mystery Party will not pay the customs fees to have the package returned, and you will not be issued a refund for the merchandise or shipping fees.

  •  Refusal to pay fees and Refunds

    •  If customs in your country returns the package to us via the UPS carrier: once your package is returned to us, we will hold the package for 30 days. During this time, you have the ability to pay for the UPS shipping fees to have it reshipped to you -including any return shipment fees &/or customs fees charged to our UPS account for the return. Email us at support@mymysteryparty.com and we will create a link for you to pay for these fees with the reshipment rate being the same rate as the original purchase. If you wish to have a faster shipping method, you can upgrade by request. You will again be asked to pay the customs fees for the second delivery upon arrival in your country. If you choose not to have the package reshipped to you, after this 30-day period, the package will be discarded, as all party packs are final sale (as stated above). You will not be entitled to a refund on the party pack (boxed mystery game materials). However, we will refund any undamaged props or books that were included in the order/shipment after this 30-day period. 
    • Abandoned Shipments: If the package is not returned to us and is abandoned by the carrier or customs, no refunds will be issued. Therefore, a reshipment of the order is not possible without the Buyer placing a new order. 
  • Best Practices for Customers Outside of the United States
    • To minimize unexpected costs: Familiarize yourself with your local customs regulations and potential fees. Use the shipment tracking information we provide to stay updated on your package’s progress. Ensure you are prepared to cover any customs fees promptly upon notification. 

Disputes Over Stolen Packages

  • By purchasing from MyMysteryParty.com, you agree not to file a dispute or chargeback for stolen packages. If a dispute is filed, we will cease communication and provide all evidence of delivery to the dispute investigator.
  • If a chargeback is filed, all active game licenses will be voided, and future orders will be refused. Additional charges may apply to cover the cost of handling the dispute. 

CHARGEBACK (DISPUTES) AND FRAUD POLICY 

Cyber Shoplifting and Friendly Fraud

Illegitimate chargebacks, known as cyber shoplifting or friendly fraud, are a growing issue for eCommerce retailers, causing losses of $16 billion annually and increasing at a rate of 41% per year. Alarmingly, consumers who succeed with a fraudulent chargeback often repeat the scam within 60 days. We take fraud very seriously to protect our business and ensure fairness to all our customers.

Circumventing the Return Policy

  • We reserve the right to refuse service to any Buyer/Licensee who attempts to abuse our exchange policies or engage in fraudulent activities.
  • Filing a chargeback to circumvent our return policy voids all past, present, and future game licenses.
  • Any disputed purchase will not be eligible for license transfers, regardless of the chargeback outcome, as the costs of managing disputes exceed the license value.
  • Fraudulent chargebacks harm our reputation with credit processors, resulting in long-term losses.

Chargebacks on Downloadable or Physical Products

  • Purchasing a product and filing a chargeback to bypass the return policy is illegal. Such actions may trigger an investigation by our legal team and local law enforcement.
  • We document all relevant evidence, including IP addresses, social media posts made by the Buyer &/or the Buyer's network, and delivery records, to dispute false chargebacks. Fraudulent claims may result in legal prosecution and inclusion in bad customer databases.

Chargebacks on Incorrect Addresses and Stolen Packages

  • Inputting an incorrect address at checkout is the Buyer/Licensee’s responsibility. Filing a chargeback for a package delivered to the address provided will void all licenses and discontinue customer service support.
  • Stolen packages are not eligible for chargebacks. If a package was marked as delivered by the carrier, the Buyer/Licensee must follow up with law enforcement and their insurance.

Impact of Filing a Chargeback

  • Regardless of the chargeback outcome, filing a chargeback against My Mystery Party, LLC:
    • Voids all game licenses (past, present, and future).
    • Terminates customer support via phone or email. Future communication will only occur through the bank managing the dispute.
    • Disqualifies the Buyer/Licensee from receiving refunds, even if still within the license period.
    • Prevents eligibility for future game licenses or exchanges. 

Mandatory Arbitration and Dispute Resolution
Any dispute, claim, or controversy arising from a purchase or use of the Site or Games must first be resolved through direct negotiation with My Mystery Party, LLC. If the dispute cannot be resolved within 30 days, the matter will be referred to binding arbitration in Travis County, Texas.
Filing a chargeback before arbitration constitutes a breach of this agreement, and the Buyer/Licensee agrees to: 

  • Void all game licenses (past, present, and future).
  • Cover all dispute-related costs, including attorney’s fees and administrative costs. 

DISCLAIMER OF REAL-WORLD CRIMINAL LIABILITY

Fictional Nature of the Game

My Mystery Party, LLC’s games are entertainment products designed as fictional murder mysteries. All scenarios, characters, and narratives are purely fictional and should not be interpreted as real.
My Mystery Party, LLC is not liable for any real-world events that may appear to resemble or mirror aspects of our games. Any such similarities are purely coincidental. The Buyer/Licensee agrees to indemnify and hold My Mystery Party, LLC harmless from any claims or actions related to real-world incidents that are falsely associated with the Game. 

Acknowledgment of Entertainment Purpose 

Acknowledgment of Fictional Content: By purchasing, hosting, or participating in a My Mystery Party, LLC event, all users and attendees acknowledge that the Game is for entertainment purposes only. It is the responsibility of the Buyer/Licensee to inform all participants that the content is fictional. Any misunderstanding or misrepresentation of the Game’s content is not the responsibility of My Mystery Party, LLC. 

Waiver of Liability for Third-Party Conduct 

Third-Party Behavior Disclaimer: My Mystery Party, LLC is not liable for the actions, omissions, or behavior of any attendees, hosts, or participants during or after the event. The Buyer/Licensee assumes full responsibility for managing the behavior of all event attendees and ensuring a safe environment.
Any damages, injuries, or legal actions resulting from the conduct of event participants are the sole responsibility of the Buyer/Licensee, and the Buyer/Licensee agrees to indemnify My Mystery Party, LLC from any related claims. 

Misuse of Content Disclaimer

My Mystery Party, LLC provides entertainment games designed for fictional role-playing purposes only. Under no circumstances should the games or their narratives be used to:
  • Promote, inspire, or simulate criminal behavior or violence.
  • Serve as instructional material for illegal activities.
    My Mystery Party, LLC is not liable for any third-party harm, misconduct, or illegal activity resulting from the use or misuse of the game content. The Buyer/Licensee agrees to indemnify and hold harmless My Mystery Party, LLC from any claims or damages resulting from misuse. 

MENTAL HEALTH TRIGGERS, AGE RESTRICTIONS, FORCE MAJEURE:

Mental Health and Trigger Warning Disclaimer

My Mystery Party, LLC’s games contain fictional elements such as murder, betrayal, and suspense that are intended to entertain. These themes may not be suitable for all participants. The Buyer/Licensee agrees to notify all participants of the game’s nature in advance.My Mystery Party, LLC is not liable for emotional distress, trauma, or psychological reactions that may occur as a result of participating in or hosting the game. Participants play at their own discretion, and it is the responsibility of the Buyer/Licensee to select an appropriate game for their group. 

Some games may explore topics such as mental illness or medical conditions. Others may involve fictional love triangles or affairs (e.g., Grand Gatsby), though none are depicted graphically or sexually. In a few games, characters may refer to suicide, particularly in victim statements to clarify that the death was not self-inflicted, thus ruling out suicide as the cause.

Our games may also include elements of horror, such as ghosts, paranormal activities, hauntings, mass murders, or violent acts. However, there are no mentions of rape in any of our games.  There are no mentions of recreational drug abuse (illegal or legal) in our games. Drugs/Toxins/Medications mentioned might be diet pills in one or two select games (e.g., Mary A. Felo's Bridal Shower), or drugs/toxins purchased on the dark web or found/grown, etc., to be used in the murder in the case of poison weapon games, or forensic reports might refer to medications/toxins either tested or found in the victim's bodily fluids.

One title, Abigail Ross from the Catch a Killer series, alludes subtly to an alcohol-induced, semi-consensual encounter between the victim and a suspect, though it is not portrayed explicitly.

Age Restriction and Parental Consent
My Mystery Party, LLC’s games are designed for participants 13 years and older. It is the responsibility of the Buyer/Licensee to ensure that all participants are of an appropriate age.
If participants are under the age of 18, they may only play with parental consent and supervision. My Mystery Party, LLC assumes no liability for games hosted or attended by minors without appropriate supervision.

Force Majeure
My Mystery Party, LLC is not responsible for any failure to fulfill an order or provide service due to causes beyond its reasonable control, including, but not limited to, natural disasters, pandemics, strikes, labor disputes, government actions, or internet outages. In the event of such delays, My Mystery Party, LLC will make reasonable efforts to notify customers and fulfill orders as soon as possible.

Limitation on Claims
Any claim or cause of action arising from the use of MyMysteryParty.com or its Games must be filed within one year from the incident. If not filed within that time frame, the claim will be permanently barred, regardless of any conflicting law or statute. This limitation applies to all claims—whether related to the Site, Games, or any transactions conducted with My Mystery Party, LLC.

BETA-TESTING GROUPS

When new games are developed, My Mystery Party, LLC may offer public beta versions for testing. By purchasing a beta license, you agree to the following:

Beta Participation and Feedback

  • You must host the game and submit meaningful feedback via a private survey within the beta period.
  • Meaningful feedback includes more than yes/no responses; incomplete or unhelpful feedback will result in no store credit.
  • If you cannot host within the beta period, contact us for a coupon code to apply the beta-test fee to the retail price of that game when the game is published.
  • No online reviews are allowed during the beta period. Posting critical reviews will disqualify you from future beta testing, as issues are resolved before publication.

Survey Deadlines and Store Credit

  • Missed deadlines for feedback will result in loss of store credit eligibility.
  • If the beta period expires, you must purchase the standard game license to host the game. Store credit received for the beta test cannot be applied toward a commercial license.

Private Beta Groups

  • VIP beta testers may receive games at no charge but must submit meaningful feedback by the deadline. Failure to comply will result in removal from the group.
  • After the beta period, games will be removed from your account unless feedback is submitted. 

LOYALTY PROGRAM

Our Loyalty Program rewards returning hosts for sharing their experiences.

How It Works

  • To enter the program, leave a Google My Business review for a 20% discount on your next purchase.
  • For additional games, Facebook reviews may be submitted (future platforms will be added). 
  • Reviews are limited to one per game. 

Loyalty Tiers

  • Gold Loyalty: Post one review with photos (excluding game materials) for a 20% discount.
  • Platinum Loyalty: Post five reviews for five different games for a 25% discount on your 6th through 10th game.
  • Palladium Loyalty: Post ten reviews for ten games for a 30% discount on your 11th game. All reviews must remain active to retain eligibility.

Ineligibility Conditions

  • Deleted or altered reviews will result in code inactivation unless the original review is reposted.
  • Negative reviews, chargebacks, or copyright violations will disqualify you from the program. 

INFLUENCER PROGRAM

We collaborate with influencers selectively, based on expected ROI.

Eligibility Requirements

  • Influencers must have 10,000+ legitimate followers and average 20 meaningful comments per post over the past three months.
  • Influencer campaigns are considered case-by-case, and agreements are formalized through a contract. 

GAME REVISIONS AND RETIREMENT

We routinely update and revise games to maintain quality.

Game Revisions

  • If you purchased an older version of a game but haven’t used it, you can request the original version within the year after purchase, if available - there are no guarantees it will still be available.
  • You may always access the most current version from your account.

Game Retirement

  • Games may be retired without notice. Retired games and their expansion packs will remain accessible via email upon request if purchased within the past year. After one year of retirement, game materials and pre-game sites will not be available. 

CAUTION FOR INTERNATIONAL USE

We hereby do not represent that products and/or services available on or through the MyMysteryParty.com Site are appropriate or obtainable outside of the United States of America. Those who choose to access the Site from other locations do so on their own initiative and at their own risk. Users outside of the United States will be held accountable to comply with local laws. Games made available through the Site are further subject to United States export controls. We reserve the right to limit the availability of the Site and/or Games to any person, geographic area or jurisdiction, at any time and in our sole discretion.   Users outside the U.S. assume all responsibility for compliance with local laws and regulations. 

ACCOUNT SECURITY

To access your licensed games, you must create an account and purchase a license.

Account Guidelines

  • Sharing your account or login information will result in license revocation.
  • Only the Buyer/Licensee may access the account, and all licenses are non-transferable.
  • Contact information must be kept up-to-date, with name changes allowed only for legal reasons. 

SITE SECURITY

Our site is hosted on BigCommerce and protected with military-grade encryption and Authorize.net payment processing. All transactions are secured with 128-bit SSL encryption. 

TRANSMISSIBLE ILLNESS AND IN-PERSON EVENTS

We are not liable for any transmissible illnesses that may arise from in-person events hosted by Buyers/Licensees. Host at your own risk.

Acknowledgement of Risks

  • The Buyer/Licensee acknowledges the risks associated with in-person gatherings, including potential exposure to COVID-19 or other illnesses.
  • All attendees must self-assess for symptoms or recent exposure before attending events.

Liability Waiver

By purchasing and hosting an event, the Buyer/Licensee agrees to hold MyMysteryParty.com harmless for any illness, injury, or loss resulting from hosting or attending the event. 

BUYER/LICENSEE REPRESENTATIONS AND INDEMNIFICATION

You agree to:

  • Be at least 18 years old and provide accurate contact information.
  • Indemnify and hold MyMysteryParty.com harmless from any claims, losses, or damages arising from your breach of this Agreement. 

    Indemnification

    By using the Site or purchasing a game license, you agree to defend, indemnify, and hold My Mystery Party, LLC harmless from any losses, expenses, costs, or damages (including reasonable attorneys' fees) arising from:
    • Your breach of the terms and conditions of this Agreement.
    • Your use of the Games.
    • Use of the Games by another person using your account or License.
    My Mystery Party, LLC reserves the right to participate in the defense of any claim or legal action and in negotiations for settlement. No settlement that may negatively affect My Mystery Party’s rights or obligations may be made without prior written approval.

LIMITATION OF LIABILITY

  • MyMysteryParty.com is not liable for any indirect, incidental, or consequential damages, including personal injury or lost profits.
  • In no event shall our liability exceed the total license fee paid for the game.
  • This limitation applies to the fullest extent permitted by law, including events beyond our control (e.g., acts of nature, equipment failures, or internet outages). 

YOUR ACCEPTANCE OF THIS DIGITAL AGREEMENT

By using the site or purchasing a game, you acknowledge this Agreement is legally binding. It carries the same weight as a signed contract. All disputes shall be governed by the laws of Texas, and any legal action will take place in Travis County, Austin, Texas.

Nature of the Agreement

  • This Agreement does not create a partnership, franchise, joint venture, or employment relationship between the Parties, including but not limited to commercial licenses.
  • Nothing in this Agreement shall be interpreted as requiring any illegal act or behavior opposed by law.

Material Breach and Remedies

  • If a material breach occurs, it is only considered material if you provide written notice via email to support@mymysteryparty.com.
  • My Mystery Party, LLC will have 30 calendar days to address and remedy the breach after receiving notice.

Limitation on Claims

  • Any claim or cause of action arising from the use of MyMysteryParty.com or its Games must be filed within one year of the incident. If not filed within that time frame, the claim will be forever barred, regardless of any conflicting law or statute.

California Users – Specific Consumer Rights

Pursuant to California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice:
  • You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:
    400 R Street, Suite 1080, Sacramento, California 95814
    Phone: (916) 445-1254 or (800) 952-5210
  • The provider of services is My Mystery Party, LLC, located at:
    12600 Hill Country Blvd., Suite R-275, Austin, Texas 78738
    Phone: (800) 714-3951
Charges for game licenses are posted on the MyMysteryParty.com website or available upon request through our customer service team. California Users ( Regarding California Civil Code Section 1789.3) California Users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210. The provider of services is My Mystery Party, LLC at MyMysteryParty.com at 12600 Hill Country Blvd. Suite R-275 Austin, Texas 78738 at 800-714-3951. There is a charge for licensing the Games at MyMysteryParty.com. Charges are available by viewing the website at MyMysteryParty.com or by contacting My Mystery Party, LLC at the above address with attention: Customer Service. 
 

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